Privacy Policy
Last updated: January 2026
1. About this policy
Keeping your personal information safe is something we take seriously at LuckyHills Casino. This page sets out, in plain terms, the data we gather when you use luckyhills-canada.casino, why we hold it, the parties we share it with, and the controls that stay in your hands. Continuing to use the site means you accept the practices described below.
2. What we collect
- Registration details you enter when you open an account: your name, email, date of birth and chosen account currency.
- Identity documents submitted for KYC review: government photo ID, proof of address and evidence of payment-method ownership.
- Financial activity: your deposits, withdrawals and the routes you use to move money.
- Device and usage data: IP address, browser and device type and the pages you open, logged automatically so the site stays secure and functional.
3. How we use it
Your data lets us create and run your account, settle deposits and payouts, carry out age and identity checks, guard against fraud and money laundering, satisfy our licensing and legal duties, answer your support requests and — only with your permission — send you offers.
4. Our legal basis
We rely on the performance of our agreement with you, on compliance with applicable Canadian privacy law (including PIPEDA), and, for marketing communications, on your consent — which you are free to withdraw whenever you wish.
5. Who we share it with
Information is passed on strictly where it is needed: to payment processors that move your funds, to verification partners who complete KYC, to our regulator or law enforcement when the law requires it, and to contracted suppliers who handle data on our behalf. We never sell your personal information.
6. Cookies and tracking
Cookies and similar tools keep you logged in, remember your settings and help us understand how the site is used. Your browser lets you manage or block them, though turning some off may change how parts of the site behave.
7. How long we keep it
We retain your details while your account is open and for the further period that anti-money-laundering and licensing rules demand, after which the data is deleted or anonymised.
8. How we protect it
Encryption in transit, restricted access and ongoing monitoring all help shield your information. Because no system is ever completely secure, we also count on you to keep your credentials private and to choose a strong, unique password.
9. Your rights and choices
You can ask to see the personal data we hold on you, request corrections, or ask us to erase it where no rule obliges us to keep it. Reach out over live chat or email and we will reply inside the period set by the applicable law.
10. Age limits
Our services are strictly for adults. You must be at least 19 to play from most Canadian provinces, and 18 in Alberta, Manitoba and Quebec. We do not knowingly gather data from anyone below the legal age.
11. Contact us
For any privacy matter, or to act on the rights above, contact us through our 24/7 live chat or by email from within your account area.